Stop losing customers to the calls you never answer

Every missed call is missed revenue, and every after-hours enquiry that goes unanswered is a customer choosing your competitor. Conversa answers every phone call, SMS, and email around the clock, remembers each customer, and only hands over to your team when it genuinely needs to.

The problem

For most service businesses, the front desk is the single biggest chokepoint. The phone rings while your receptionist is mid walk-in, so it goes to voicemail, and the caller has already booked with someone else by the time anyone calls back.

After hours it is worse. Enquiries land at 8pm and sit until morning, by which point the customer has moved on. Your team is stretched thin juggling calls, admin, and people standing at the counter, and customers end up repeating themselves every time they switch from phone to SMS to email.

And every time you open a new location, the answer is the same: hire more reception staff. Growth keeps costing you headcount before it earns you anything back.

What we built

Conversa is one AI front desk that covers every inbound channel and works alongside your team, handling the routine and escalating the rest.

One front desk across phone, SMS, and email

Conversa answers phone calls with natural, human-quality conversation, replies to SMS, and triages and drafts email, all from a single platform. The context follows the customer across all three channels, so they never start from scratch.

It remembers every customer

Unlike a basic chatbot, Conversa holds persistent memory of past conversations, booking history, preferences, and outstanding follow-ups. Customers never have to repeat themselves, and the relationship builds over time instead of resetting on every call.

It knows when to bring in a human

When a conversation needs a person, Conversa hands off cleanly into a single inbox with the full context attached, so nothing is lost and the customer never feels passed around. It can also take real actions in your business: booking appointments, updating your CRM, and sending confirmations, with 100+ integrations into the tools you already run.

The outcome

• No more missed calls. Every call, SMS, and email is answered 24/7, so after-hours enquiries become captured opportunities instead of lost revenue.
• Your team is freed up. Reception staff focus on high-value, in-person work while Conversa handles routine enquiries autonomously.
• You scale without hiring. Add new locations without proportionally growing your front desk team, because the AI scales with the business.
• Live in weeks, not months. A structured two-week implementation, and billing only begins once you are live and handling real calls.

Could this be your team?

If your business is losing calls, your front desk is overwhelmed, or after-hours opportunities keep slipping away, this is exactly the kind of problem Conversa solves. We start with a Discovery Week: we find where you are leaking the most enquiries, scope it, and get a first working piece in front of you fast, so you feel the value before any bigger decision.